IT Services Delivery Manager - National Office (Eagle Farm)

Job No: ITSDMNO002
Location: Eagle Farm
Employment Status: Full Time, Fixed Term
No. of Vacancies: 1
Closing Date: 7 Aug 2025 AEST

 IT Services Delivery Manager - National Office (Eagle Farm)

  • Full-Time, Fixed Term (18 months)
  • Location: National Office - Eagle Farm
  • Start: To be negotiated with successful applicant
  • Salary: $130,000 P.A


ABOUT US:

EREA is a system of Catholic schools in the Edmund Rice tradition, operating 31 mainstream schools, 22 Flexible Learning centres available for students who benefit from an alternative method of learning and 2 special schools. We educate over 40,000 students and employ over 4,500 people across our network. We have schools in every Australian state and territory. EREA is committed to ensuring that every child, young person and enrolled adult is safe and to realising best of practice with regard to Safeguarding.

ABOUT THE ROLE:

The IT Services Delivery Manager plays a pivotal role in ensuring that IT services are delivered efficiently and effectively through a shared service model across all EREA Flexible Schools. The role focuses on managing the delivery of IT services, coordinating service delivery teams, and ensuring that systems and underlying infrastructure are reliable, secure, and aligned with Flexible Schools' goals and policies within the shared service framework.

The IT Services Delivery Manager is required to model and deliver best practice IT service delivery; maintain compliance with IT standards, policies, and procedures; provide strategic oversight of service delivery operations; and lead the coordination and management of IT service delivery across the distributed school and office network.

The IT Services Delivery Manager reports to the Director of IT and is a senior member of the Flexi IT Team. The IT Services Team consists of the IT Services Delivery Manager, an IT Services lead, administrators and support staff that work in conjunction with the IT Solutions Team to form the complete Flexi IT Team. The Flexi IT Team is led by the Director of IT.

To view the Position Description, please click HERE. 

KEY ATTRIBUTES AND EXPERIENCE:

  • Understanding of and commitment to the values of a Catholic educational system of schools in the Edmund Rice tradition.
  • Familiarity with education sector IT requirements and best practices is desirable.
  • Experience in shared service delivery models and distributed service management is highly desirable.
  • Appropriate qualifications and relevant professional experience:

    - A degree or post graduate qualification in information technology, information systems, or service management from a recognised tertiary institution, or other relevant qualification, would be well regarded.

    - Relevant industry qualifications in IT service management and/or IT service frameworks (e.g., Information Technology Infrastructure Library) would be well regarded.

    - Relevant industry qualifications in project management and/or project management frameworks would be well regarded.

    - Experience in service delivery management, particularly in distributed or multi-site environments, would be highly valued.
  • Proven experience in managing service delivery operations in complex organisational environments.
  • Able to demonstrate high-level communication, collaboration, and interpersonal skills necessary to be successful in a complex and layered organisational structure.
  • Strong organisational and administrative capacity to fulfil the functions of the role and support the Director of IT.
  • Ability to work independently and collaboratively across distributed teams and locations.
  • Ability to diagnose service delivery problems, foresee potential issues and devise appropriate responses.
  • Ability to develop collaboration, trust and confidence through listening, effective communication, and humility.


WHAT WE OFFER:

Our people are our most valuable asset in providing quality Catholic education in the Edmund Rice tradition to the young people in our schools. As an EREA Flexible Schools Ltd employee, you will receive:

  • Salary sacrificing benefits, including FBT exempt payments of up to $15,900 p/a
  • Edmund Rice charism
  • 12.75% Superannuation Contribution
  • Access to an Employee Assistance Program (EAP)


HOW TO APPLY: (Please upload documents in PDF format) 

To apply for a position, please complete the application form below. To support your application, you will be required to provide a current CV and Cover Letter highlighting your qualifications, experience and suitability for the role.

For a confidential conversation about the role, please contact Darren Harbinson - Director of IT, via email darren.harbinson@flexi.edu.au.

Applications will be reviewed and shortlisted as they are received. 

The successful applicant must possess (or be eligible to obtain) and maintain a current Working With Children Check.

All applicants will be subject to EREA and legislative screening procedures. These checks are consistent with EREA’s commitment to child protection policies and procedures.

Edmund Rice Education Australia is committed to ensuring the safety, wellbeing and dignity of all children and young people.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Edmund Rice Education Australia is an Equal Opportunity Employer. 

Apply Now

Privacy Acknowledgment

EREA Flexi Schools Ltd is part of Edmund Rice Education Australia (EREA), which is an organisation consisting of schools, entities and offices offering a Catholic education in the tradition of Blessed Edmund Rice.

  1. EREA Flexi Schools Ltd school’s collects personal information, including sensitive information about job applicants. This includes information provided in your job application, in the course of conversation or as collected from third parties on your behalf, such as employment referees. The primary purpose of collecting this information is to enable the school to consider your application for employment with the school.
  2. Some of the information the school collects is to satisfy the school’s legal obligations, particularly to enable the school to discharge its duty of care to enrolled students.
  3. Laws governing or relating to the operation of a school require certain information to be collected and disclosed. These include relevant Education Acts and Public Health and Child Protection laws.
  4. In order to consider your application for employment and to facilitate and manage your employment relationship with the school, you consent to our collecting personal information about you from recruitment agencies, law enforcement agencies for criminal checks and working with children checks, educational institutions to verify your qualifications, and other individuals or businesses we contact for the purpose of reference-checking as agreed with you.
  5. The personal information that is collected about you will be stored securely in a recruitment record. If you are successful and become an employee then an employee record will be created and the personal information we have collected will be stored in this file. Employee records are exempt from the Australian Privacy Principles (APPs) under the Privacy Act 1988.
  6. If you are not offered a position or if you decline an offer of a position at the school the information stored in your recruitment record will be stored for 12 months, unless you advise us to destroy the records at an earlier time. At this time, the school will take reasonable steps to destroy or de-identify the information as appropriate.
  7. The school may disclose personal and sensitive information for administrative, educational and support purposes (or may permit the information to be directly collected by third parties). This may include to: government departments; people providing administrative and financial services to the school; anyone you authorise the school to disclose information to; and anyone to whom the school is required or authorised to disclose the information to by law, including under child protection laws.
  8. Failure to provide the information to the school will affect the school’s ability to evaluate your application and may result in the recruitment process not proceeding.
  9. The school may also use cloud computing service providers to store personal information (which may include sensitive information) on their servers in the 'cloud'. These servers may be located in or outside Australia. This may mean that personal information may be stored or processed outside Australia.
  10. EREA’s Privacy Policy contains further information about its use of cloud and other third-party service providers.
  11. EREA’s Privacy Policy is accessible via the school website or from the school office. The Policy sets out how job applicants and employees may seek access to, and correction of their personal information which the school has collected and holds. However, access may be refused in certain circumstances such as where access would have an unreasonable impact on the privacy of others or may result in a breach of the School’s duty of care obligations. Any refusal will be notified in writing with reasons if appropriate.
  12. EREA’s Privacy Policy also sets out how job applicants and employees can make a complaint about a breach of the APPs and how the complaint will be handled.
  13. If you provide the school with the personal information of others, such as other employment referees, doctors or emergency contacts, we encourage you to inform them you are disclosing that information to the school and why, that they can request access to and correction of that information if they wish and to also refer them to EREA’s Privacy Policy for further detail about such requests and how the school otherwise handles personal information it collects and complaints it receives.

Personal Details * Required field

  2. Digits only or add + for international numbers

  1. (Please click on your profile and copy the URL from your profile page.)

Questions

Your IP address (15.158.61.21) has been logged. 85 Hits.

Edmund Rice Education Australia

Edmund Rice Education Australia (EREA) Flexible Schools Ltd is a child safe organisation committed to the protection of children and has a zero tolerance of abuse of children. We are committed to ensuring the safety, wellbeing and dignity of all children and young people therefore, all applicants will be subject to EREA and legislative screening procedures.

These checks are consistent with EREA’s commitment to child safeguarding policies and procedures. This includes complying with our Child Safeguarding policy and code of conduct.
EREA Flexible Schools Ltd is an equal opportunity employer that promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children and encourages applications from Aboriginal and Torres Strait Islander people.