IT Service Desk Officer - National Office
Job No:
NATITSD01
Location:
Eagle Farm
IT Service Desk Officer - National Office (Eagle Farm)
- Tenure: Full-Time, Continuing
- Location: National Office - Eagle Farm
- Start: Negotiated as soon as possible with successful applicant
- Salary range: $75,000-$85,000 per annum
ABOUT US:
Edmund Rice Education Australia (EREA) Flexible Schools Ltd currently educates over 2,700 young people in 22 Flexible Learning Schools (12 based in Queensland and 10 other schools across Australia) and two Special Education Services Schools in NSW, with approximately 800 staff nationally. Flexi schools serve young people who experience complex educational, social or psychological situations which demand unique responses. They enable young people to engage in education in a supported learning environment through a methodology based on trauma informed practice, to co-create a Common Ground using Operation by Principles, in which the principles of Honesty, Respect, Participation, Safe & Legal are embedded. Our special schools serve young people with mild to moderate intellectual disabilities.
ABOUT THE ROLE:
The IT Service Desk Officer plays an important role in ensuring that IT services are delivered in a sustainable and timely manner. The role is focussed on the delivery of systems and underlying infrastructure being reliable, secure, and aligned with Flexible Schools’ goals and policies. The IT Service Desk Officer is required to model and deliver best IT Services administration practice; maintain compliance with IT standards, policies, and procedures; and provide advice on existing and emerging IT needs and practice among users.
The IT Service Desk Officer reports to the IT Services Manager and is a member of the IT Services Team. The IT Services Team consists of the IT Services Manager, administrators, and support staff that work in conjunction with the IT Solutions Team to form the complete Flexi IT Team. The Flexi IT Team is led by the Director of IT.
To view the Position Description, please click HERE.
KEY ATTRIBUTES AND EXPERIENCE:
- Understanding of and commitment to the values of a Catholic educational system of schools in the Edmund Rice tradition.
- Familiarity with education sector IT requirements and best practice is desirable.
- Demonstrated capacity to be a reliable organiser in IT services and practice.
- Able to demonstrate the high-level communication, collaboration, and interpersonal skills necessary to be successful in a complex and layered organisational structure.
- Organisational and administrative capacity to fulfil the functions of the role and to support the IT Services Manager.
- Ability to work independently and collaboratively.
- Ability to diagnose problems, foresee potential issues and devise appropriate responses.
- Ability to develop collaboration, trust and confidence through listening, effective communication, and humility.
Qualifications
- Appropriate qualifications and relevant professional experience:
- A vocational qualification, or degree, in information technology or information systems from a recognised tertiary institution, or other relevant qualification, would be well regarded.
- Relevant industry qualifications in IT service delivery and/or IT service frameworks (e.g., Information Technology Infrastructure Library) would be well regarded.
WHAT WE OFFER:
Our people are our most valuable asset in providing quality Catholic education in the Edmund Rice tradition to the young people in our schools. As an EREA Flexible Schools Ltd employee, you will receive:
- Salary sacrificing benefits, including FBT exempt payments of up to $15,900 p/a
- Edmund Rice charism
- 12.75% Superannuation Contribution
- Access to an Employee Assistance Program (EAP)
HOW TO APPLY: (Please upload documents in PDF format)
To apply for a position, please complete the application form below. To support your application, you will be required to provide a current CV and Cover Letter highlighting your qualifications, experience and suitability for the role.
For a confidential conversation about the role, please contact Darren Harbinson - Director of IT, on 0409 626 868 or via email darren.harbinson@flexi.edu.au.
Applications will be reviewed and shortlisted as they are received.
The successful applicant must possess (or be eligible to obtain) and maintain a current Working With Children Check.
All applicants will be subject to EREA and legislative screening procedures. These checks are consistent with EREA’s commitment to child protection policies and procedures.
Edmund Rice Education Australia is committed to ensuring the safety, wellbeing and dignity of all children and young people.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Edmund Rice Education Australia is an Equal Opportunity Employer.
