IT Services Lead - National Office

Job No: NATITSL01
Location: Eagle Farm
Employment Status: Full-time
No. of Vacancies: 1
Closing Date: 26 Jun 2026 AEST

IT Services Lead - National Office (Eagle Farm)

  • Tenure: Full-Time, Continuing
  • Location: National Office - Eagle Farm
  • Start: Negotiated as soon as possible with successful applicant
  • Salary range: $110,000-$120,000 per annum 


ABOUT US:

Edmund Rice Education Australia (EREA) Flexible Schools Ltd currently educates over 2,700 young people in 22 Flexible Learning Schools (12 based in Queensland and 10 other schools across Australia) and two Special Education Services Schools in NSW, with approximately 800 staff nationally. Flexi schools serve young people who experience complex educational, social or psychological situations which demand unique responses. They enable young people to engage in education in a supported learning environment through a methodology based on trauma informed practice, to co-create a Common Ground using Operation by Principles, in which the principles of Honesty, Respect, Participation, Safe & Legal are embedded. Our special schools serve young people with mild to moderate intellectual disabilities. 

ABOUT THE ROLE:

The IT Services Lead is the senior, hands-on lead within the national IT Services Team. The role keeps the systems, infrastructure and devices that Flexible Schools depend on reliable, secure and aligned with the organisation’s goals – making sure technology genuinely supports teaching, learning and wellbeing across a geographically dispersed network.

A dedicated IT Service Desk Officer handles the initial triage of incidents and service requests. This enables the IT Services Lead to focus on resolving escalated and complex issues, prioritising work in line with executive and organisational needs, leading problem management to prevent recurring issues, and supporting and developing the IT Services Administrators who work nationally.

The role reports to the IT Services Delivery Manager and works closely with the wider Flexi IT Team and with schools across the country.

 

To view the Position Description, please click HERE. 

KEY ATTRIBUTES AND EXPERIENCE:

  • An understanding of, and commitment to, the values of a Catholic education system in the Edmund Rice tradition.
  • Demonstrated experience in IT service delivery and administration, ideally in a multi-site or education setting.
  • Demonstrated experience with modern workplace technologies: cloud platforms (for example Microsoft 365), identity and access management, endpoint and device management, networking, security and collaboration tools.
  • A track record of resolving complex, escalated technical issues and leading problem resolution.
  • Strong communication, collaboration and interpersonal skills, and the ability to work effectively across a complex, multi-site organisation.
  • The ability to work both independently and as part of a distributed team, and to support and develop others.
  • Sound judgement to diagnose problems, anticipate issues and devise practical responses.

Qualifications

  • A tertiary qualification in information technology, information systems or a related field; and/or
  • IT service management or service-framework certification, such as ITIL; and/or
  • Microsoft certification in M365, Intune; and/or
  • Jamf Pro certification.


WHAT WE OFFER:

Our people are our most valuable asset in providing quality Catholic education in the Edmund Rice tradition to the young people in our schools. As an EREA Flexible Schools Ltd employee, you will receive:

  • Salary sacrificing benefits, including FBT exempt payments of up to $15,900 p/a
  • Edmund Rice charism
  • 12.75% Superannuation Contribution
  • Access to an Employee Assistance Program (EAP)


HOW TO APPLY: (Please upload documents in PDF format) 

To apply for a position, please complete the application form below. To support your application, you will be required to provide a current CV and Cover Letter highlighting your qualifications, experience and suitability for the role.

For a confidential conversation about the role, please contact Darren Harbinson - Director of IT, on 0409 626 868 or via email darren.harbinson@flexi.edu.au.

Applications will be reviewed and shortlisted as they are received. 

The successful applicant must possess (or be eligible to obtain) and maintain a current Working With Children Check.

All applicants will be subject to EREA and legislative screening procedures. These checks are consistent with EREA’s commitment to child protection policies and procedures.

Edmund Rice Education Australia is committed to ensuring the safety, wellbeing and dignity of all children and young people.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Edmund Rice Education Australia is an Equal Opportunity Employer. 

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Privacy Acknowledgment

EREA Flexi Schools Ltd is part of Edmund Rice Education Australia (EREA), which is an organisation consisting of schools, entities and offices offering a Catholic education in the tradition of Blessed Edmund Rice.

  1. EREA Flexi Schools Ltd school’s collects personal information, including sensitive information about job applicants. This includes information provided in your job application, in the course of conversation or as collected from third parties on your behalf, such as employment referees. The primary purpose of collecting this information is to enable the school to consider your application for employment with the school.
  2. Some of the information the school collects is to satisfy the school’s legal obligations, particularly to enable the school to discharge its duty of care to enrolled students.
  3. Laws governing or relating to the operation of a school require certain information to be collected and disclosed. These include relevant Education Acts and Public Health and Child Protection laws.
  4. In order to consider your application for employment and to facilitate and manage your employment relationship with the school, you consent to our collecting personal information about you from recruitment agencies, law enforcement agencies for criminal checks and working with children checks, educational institutions to verify your qualifications, and other individuals or businesses we contact for the purpose of reference-checking as agreed with you.
  5. The personal information that is collected about you will be stored securely in a recruitment record. If you are successful and become an employee then an employee record will be created and the personal information we have collected will be stored in this file. Employee records are exempt from the Australian Privacy Principles (APPs) under the Privacy Act 1988.
  6. If you are not offered a position or if you decline an offer of a position at the school the information stored in your recruitment record will be stored for 12 months, unless you advise us to destroy the records at an earlier time. At this time, the school will take reasonable steps to destroy or de-identify the information as appropriate.
  7. The school may disclose personal and sensitive information for administrative, educational and support purposes (or may permit the information to be directly collected by third parties). This may include to: government departments; people providing administrative and financial services to the school; anyone you authorise the school to disclose information to; and anyone to whom the school is required or authorised to disclose the information to by law, including under child protection laws.
  8. Failure to provide the information to the school will affect the school’s ability to evaluate your application and may result in the recruitment process not proceeding.
  9. The school may also use cloud computing service providers to store personal information (which may include sensitive information) on their servers in the 'cloud'. These servers may be located in or outside Australia. This may mean that personal information may be stored or processed outside Australia.
  10. EREA’s Privacy Policy contains further information about its use of cloud and other third-party service providers.
  11. EREA’s Privacy Policy is accessible via the school website or from the school office. The Policy sets out how job applicants and employees may seek access to, and correction of their personal information which the school has collected and holds. However, access may be refused in certain circumstances such as where access would have an unreasonable impact on the privacy of others or may result in a breach of the School’s duty of care obligations. Any refusal will be notified in writing with reasons if appropriate.
  12. EREA’s Privacy Policy also sets out how job applicants and employees can make a complaint about a breach of the APPs and how the complaint will be handled.
  13. If you provide the school with the personal information of others, such as other employment referees, doctors or emergency contacts, we encourage you to inform them you are disclosing that information to the school and why, that they can request access to and correction of that information if they wish and to also refer them to EREA’s Privacy Policy for further detail about such requests and how the school otherwise handles personal information it collects and complaints it receives.

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Edmund Rice Education Australia

Edmund Rice Education Australia (EREA) Flexible Schools Ltd is a child safe organisation committed to the protection of children and has a zero tolerance of abuse of children. We are committed to ensuring the safety, wellbeing and dignity of all children and young people therefore, all applicants will be subject to EREA and legislative screening procedures.

These checks are consistent with EREA’s commitment to child safeguarding policies and procedures. This includes complying with our Child Safeguarding policy and code of conduct.
EREA Flexible Schools Ltd is an equal opportunity employer that promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children and encourages applications from Aboriginal and Torres Strait Islander people.